Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Whether you need assistance with deposits, withdrawals, verification or game-related queries, we aim to respond quickly and provide clear, practical guidance. Use email for detailed enquiries, live chat for fast support or call for urgent matters. Affiliates and partners should use the dedicated contact for commission, tracking and promotional queries. Our team can escalate complex cases and follow up until resolved.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat, email and ticket support for accounts & payments) |
| General enquiries | [email protected] (Product enquiries, billing and verification) |
| Affiliate enquiries | [email protected] (Partner programmes, tracking and promo assets) |
| Phone | +44 20 7946 2538 (Priority line for urgent issues) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time; emergency support available outside hours by phone) |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or to submit documents. Please send messages to [email protected] with a clear subject line and up-to-date contact details. Providing your account ID and a concise description speeds handling and avoids delays. Attach any relevant files and we will respond as soon as possible.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple questions are often handled same day; more complex cases may require extra time for investigation and verification and could take several days depending on their nature. Please provide clear details and any requested documents to help us resolve your issue faster.
Feedback
Share your feedback, suggestions or ideas to help improve the site. We review every submission carefully and use user input to refine promotions, games lineup and site features. Your reports on bugs, payment issues or content improvements are especially valuable. Send thoughts via the contact form or live chat - we appreciate your help in making the service easier and more enjoyable.